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Commonly asked questions:
Sales and return policy.

Satisfaction Guaranteed – Return Policy

Our goal is for you to be completely satisfied with your purchase.

If for any reason this does not happen, please contact us and we will do our best to resolve it.

You have up to 15 calendar days from the date of receipt to return the product, following the normal return rules:
Final sales?

Return and Warranty Policy


  • : For reasons of hygiene, safety or perishability, we do not accept returns of consumer products, except in cases of proven manufacturing defects or shipping errors.

  • : For watches, we accept returns within 15 calendar days from the date of receipt, as long as the product is in perfect condition, with no signs of use, with all accessories and in the original packaging.

  • : All watches have a 6-month warranty against manufacturing defects, starting from the date of purchase.
When will I receive my order?

Shipping costs are calculated based on your location and the items in your order. Shipping costs will always be displayed before checkout.

Delivery Times

We work to ship your order as quickly as possible. Once it's shipped, you'll receive an email with all the information, including the tracking number and shipping insurance coverage .

Average deadlines:


  • : approximately 1 business day .

  • : between 2 and 3 business days , except in exceptional situations beyond our control (e.g. customs or transport delays).
How much does shipping cost?

Shipping Cost

Shipping costs are calculated based on your location and the items in your order. Shipping costs will always be displayed before checkout.
Certificate of authenticity of products and made?

Authenticity, Packaging, Final Sale and Legal Compliance


  • 100% original and authentic, accompanied by the appropriate documentation proving their origin.

  • outer box (case). This condition will be clearly stated in the product description, ensuring complete transparency.

  • Final sale and cannot be returned or exchanged — this will always be indicated before purchase.

  • European and national consumer protection laws . In particular:

A obliges to provide correct, clear and not misleading information about the products certilogo-commerce Wikipedia .


minimum legal guarantee of 3 years for movable goods, such as watches — in accordance with Decree-Law 84/2021 and associated legislation ICLG Negócios Garrigues .


consumer protection ICLG Negócios ePortugal .