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Frequently Asked Questions
Satisfaction Guaranteed – Return Policy
Satisfaction Guaranteed – Return Policy
Our goal is for you to be completely satisfied with your purchase.
If for any reason this does not happen, please contact us and we will do our best to resolve it.
You have up to 15 calendar days from the date of receipt to return the product, following the normal return rules:
Non-returnable items
We cannot accept returns on certain products. These will be clearly identified prior to purchase.
Return policy
Return and Warranty Policy
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: For reasons of hygiene, safety or perishability, we do not accept returns of consumer products, except in cases of proven manufacturing defects or shipping errors.
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: For watches, we accept returns within 15 calendar days from the date of receipt, as long as the product is in perfect condition, with no signs of use, with all accessories and in the original packaging.
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: All watches have a 6-month warranty against manufacturing defects, starting from the date of purchase.
Delivery times.
Delivery Times
We work to ship your order as quickly as possible. Once it's shipped, you'll receive an email with all the information, including the tracking number and shipping insurance coverage .
Average delivery times are:
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: approximately 1 business day .
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: between 2 and 3 business days , except in exceptional situations beyond our control (e.g. customs or transport delays).
Authenticity, Packaging, Final Sale and Legal Compliance
Here you have 3 versions to use on Google Shopping (≤90 characters each):
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100% genuine watches, reviewed and authenticated by our specialized team.
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Guaranteed authenticity, complete review and transparency in every detail.
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Each watch is genuine, certified and inspected by experienced experts.
How much does shipping cost and delivery time.
Delivery Times
We work to ship your order as quickly as possible. Once it's shipped, you'll receive an email with all the information, including the tracking number and shipping insurance coverage .
Average delivery times are:
-
: approximately 1 business day .
-
: between 2 and 3 business days , except in exceptional situations beyond our control (e.g. customs or transport delays).
Maintenance and After-Sales Assistance
We offer maintenance and technical assistance for all watches purchased in our store, even after the sale.
Our services include overhaul, adjustment and repair of parts, ensuring that your watch maintains its performance, quality and authenticity over time.
To request maintenance, please contact us through the channels provided in the store. All repairs are performed by specialized professionals using only genuine parts.
